Client Experience Centre Manager
Client Experience Centre Manager leading front of house, product demonstrations and events at a new London showroom for a respected British architectural lighting brand.
A newly created and genuinely significant role for a confident, technically minded client professional to launch and run the Client Experience Centre of a respected British architectural lighting brand. You will be one of the company's lead representatives, and the person who makes every visitor want to return.
You will welcome clients into the Client Experience Centre, deliver product demonstrations and build an in-depth knowledge of the full range so you can answer technical questions with confidence. You will manage complex product enquiries, understand the purpose of each visit, and capture project details, requirements and contacts in the CRM.
Sitting within the Sales Team, you will work closely with the Client Development Team and liaise with clients, suppliers, partners and internal colleagues. You will also support the Marketing Team with breakfast mornings, CPD sessions and design week events, handling preparation, audio-visual needs, catering and communications.
This role is about turning conversations into opportunities. You will identify leads from visits and enquiries, follow them up so nothing is lost, prepare detailed sales quotations, gather client satisfaction feedback and keep senior managers informed, directly improving enquiry management and commercial results.
We are looking for a polished, personable and highly organised individual with a technical mind and a natural instinct for commercial opportunity.
- At least two years' experience in a customer-facing role
- Experience within an office, architectural or interior design environment
- GCSE-level Maths and English (or equivalent)
- Confident written and spoken communication with clients
- The ability to explain products in line with a client's vision and handle complex projects or issues
- Effective discovery skills to filter enquiries, with disciplined follow-up and post-visit summaries
- Confident use of a CRM system to record data accurately and produce reports
- Exceptional attention to detail and a self-managing style across many issues at once
- A logical, problem-solving mindset and the ability to adapt to business or client needs
A respected British architectural lighting specialist, valued by architects and interior designers for its considered, design-led approach to light and its depth of technical expertise.
The business works closely with the architecture and design community, supporting projects through specification advice, product demonstrations, CPD sessions and a busy calendar of design events.
It is now opening a dedicated Client Experience Centre, where every visitor is inspired by light and guided through the range. Joining now means shaping that experience from day one.
- Monday to Friday working hours, 9.00 to 5.30
- A newly created role launching a dedicated Client Experience Centre
- Involvement in CPD sessions, breakfast mornings and design week events
- Close collaboration with the Sales, Client Development and Marketing teams
Apply for this role
Send us your CV and portfolio and the consultant leading this role will be in touch.